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Tool: RACI

Typical use (type of issue/project)

To describe the roles and responsibilities of people or teams in delivering a project or operating a process. It is especially useful in clarifying roles and responsibilities in cross-functional/departmental projects and processes.

Ease of use rating

Used by

Yourself and your team.

Tips for effective use

First identify all the processes involved and then look to identify all the roles required.

Signals of successful use

Having team members in the right roles with key work being delivered.

Signals of unsuccessful use

A team member saying ‘I thought you were doing task X’.

Links to other tools

Role profiles, Process analysis, Skills and competencies, Purpose and mission, and Roles and responsibility matrix (Project management).

 

RACI

Many factors can contribute to the under-performance of a team, but unless responsibilities and accountabilities are clear, there can be a significant risk that problems will arise. One of the biggest challenges of team working (particularly in areas where there’s little margin for error) is to make sure everything is done completely and well. By taking a structured approach to role assignment using the RACI matrix, you can plot and check who is responsible and accountable for each team task, and also check the integrity of each person’s roles. In so doing, you can minimise the risk of gaps, overlaps and confusions and so have a greater chance of running a highly effective and efficient team.

The RACI diagram splits tasks into four participatory responsibility types, which are then assigned to different roles in the project or process

  • Responsible

For working on and completing actions and/or facilitating decisions (the doer) Those responsible for the performance of the task. There should be exactly one person with this assignment for each task.

  • Accountable

Has ownership for the outcomes, be they actions or decisions taken by others (the owner). They are ultimately accountable to the correct and thorough completion of the task. A must sign off (approve) on work that R provides. There must be only one A specified for each task. The role of Accountable may include Responsible. In other words, it is not unusual that the one who is Accountable for a task is also Responsible to do the work to achieve the task.

  • Consulted

In making decisions and/or providing input (the provider). Those whose opinions are sought. Two-way communication.

  • Informed

Notified of decisions and outcomes on a need to know basis (the receiver). Those who are kept up-to-date on progress. One-way communication.

In building a RACI matrix:

  1. List the project roles: team members and all major project stakeholders involved in the project
  2. List all key deliverables and activities
  3. Based on their involvement in the deliverables and activities, assign an R, A, C, I to each project role