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Building Brilliant Client Relationships

Knowing your client like you know yourself

In this section:

Questionnaire – your client relationship

This questionnaire helps you to evaluate the strength of your relationship with your client.

Identifying the client’s hot buttons

All clients have things that are important to them personally and in their business. We usually refer to these as values. People also attach actions or evidence to their values which tell them the value is being met. We call these elements ‘criteria’, or, more commonly, the clients’ ‘hot buttons’. Understanding what these are for your client will substantially improve your relationship.

Putting yourself in the client’s shoes

Being able to fully understand the perspective of your client is one of the key skills of successful HR people. This section gives you a way to truly step into the shoes of your client. This activity is best done working with a partner to guide you through the process.